Shipping on All Orders to All Countries
|orders with 1 item||orders 2 items or more|
|Express Shipping***||not available at this time||not available at this time|
|same as right||Returns not required
for refunds for orders over $100 USD***
Most orders are processed within 7 days. Longer times up to 12 days or over may be the case sometimes due to lots of orders, high season such as end of year or your order being very big. If your order is very big your order might be divided into 2 or more shipments. We then try to ship the first batch after 7 days to avoid you having to wait.
**Regular Shipping: Shipped from our warehouse in Shenzheng City in China and takes anywhere between 10-30 days on average depending on destination country, processing conditions, season, and other situations in your country. Recipient signature not required but may require phone number for certain regions in Asia. Expect delays and longer domestic processing times due to Covid-19
***Premium Express: Handled by DHL, UPS or FEDEX for orders to USA depending on your delivery state. For all countries outside USA, delivery will be by Postal Express EMS. Delivery time typically within 4 days including weekends and holidays to USA and 7-10 days for all other countries. Please note that recipient signature is required in order to receive your parcel. Recipient signature is required. Shipping time may be delayed if repeated delivery attempts are not successful. Include your phone number in case courier needs to contact you to verify delivery address.
Duties and Taxes
Customers should not expect to pay any duties and taxes if their order is not too big. So far we haven’t had any customers complain to us about having to pay any duties/taxes for receiving their products.
|USA||no duties taxes for purchases under $800 (USD)||https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
|Australia||no duties taxes for purchases under $1000 (AUD)||https://www.abf.gov.au/buying-online/buying-online
|Canada||subject to possible duties/taxes when order over $20(USD)|
|UK||no VAT for purchases under 15 (GBP)
no customs duties for purchases under 120 (GBP)
|Singapore||no GST for purchases under $400(Singapore Dollars)||https://www.gov.sg/article/is-it-true-that-i-have-to-pay-gst-on-items-purchased-overseas
Refunds without the Returns
We inspect all our shipments prior to dispatching. If the items you receive have quality issues we can provide refunds as long as you provide photo proof through email along with item and order number. This applies to orders over $100. Please note that refund requests on account of size issues are not allowed.
For getting refunds on orders under $100, please send your items to one of our warehouses below along with an email indicating your item number and items to be refunded or exchanged. We are currently working hard to include more return locations for your convenience.
|SOO JIN USA
472 Amherst St
Nashua, NH, 03063
|SOO JIN Japan大阪府大阪市旭区森小路2-1-6-2F, FE-ckwang
Postal code: 535-0013
|SOO JIN Australia
42A Crimea Street C/O C21841, Parramatta, NSW, 2150
|SOO JIN UK/EU
165918 York House, Green Lane West, Preston, Lancashire, UK, PR31NJ
|SOO JIN Hong Kong
香港新界屯門 建群街3號 永發工業大樓 11樓D室 李先生