SOO JIN

Shipping and Returns

Shipping on All Orders to All Countries

orders with 1 item orders 2 items or more
Regular Shipping** +$11 free
Express Shipping*** not available at this time not available at this time
Tracking yes yes
Returns/
Refunds
same as right Returns not required
for refunds for orders over $100 USD***

Most orders are processed within 7 days. Longer times up to 12 days or over may be the case sometimes due to lots of orders, high season such as end of year or your order being very big. If your order is very big your order might be divided into 2 or more shipments. We then try to ship the first batch after 7 days to avoid you having to wait.

**Regular Shipping: Shipped from our warehouse in Shenzheng City in China and takes anywhere between 10-30 days on average depending on destination country, processing conditions, season, and other situations in your country. Recipient signature not required but may require phone number for certain regions in Asia. Expect delays and longer domestic processing times due to Covid-19

***Premium Express: Handled by DHL, UPS or FEDEX for orders to USA depending on your delivery state. For all countries outside USA, delivery will be by Postal Express EMS. Delivery time typically within 4 days including weekends and holidays to USA and 7-10 days for all other countries. Please note that recipient signature is required in order to receive your parcel. Recipient signature is required. Shipping time may be delayed if repeated delivery attempts are not successful. Include your phone number in case courier needs to contact you to verify delivery address.

Duties and Taxes

Customers should not expect to pay any duties and taxes if their order is not too big. So far we haven’t had any customers complain to us about having to pay any duties/taxes for receiving their products.

 USA no duties taxes for purchases under $800 (USD) https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

https://en.wikipedia.org/wiki/Customs_duties_in_the_United_States

Australia no duties taxes for purchases under $1000 (AUD) https://www.abf.gov.au/buying-online/buying-online

https://www.abf.gov.au/buying-online/importing-by-post-or-mail

Canada subject to possible duties/taxes when order over $20(USD)
UK no VAT for purchases under 15 (GBP)

no customs duties for purchases under 120 (GBP)

https://www.gov.uk/goods-sent-from-abroad

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

https://www.gov.uk/vat-rates

https://www.litrg.org.uk/latest-news/news/171026-shopping-online-%E2%80%93-beware-additional-tax-charges

Singapore no GST for purchases under $400(Singapore Dollars) https://www.gov.sg/article/is-it-true-that-i-have-to-pay-gst-on-items-purchased-overseas

https://www.customs.gov.sg/businesses/importing-goods/import-procedures/importing-by-post-or-courier-service#PostalParcels

https://www.customs.gov.sg/individuals/buying-over-the-internet

Refunds without the Returns

We inspect all our shipments prior to dispatching. If the items you receive have quality issues we can provide refunds as long as you provide photo proof through email along with item and order number. This applies to orders over $100. Please note that refund requests on account of size issues are not allowed.

 

For getting refunds on orders under $100, please send your items to one of our warehouses below along with an email indicating your item number and items to be refunded or exchanged. We are currently working hard to include more return locations for your convenience.

 

SOO JIN USA

472 Amherst St

Unit 7121034

Nashua, NH, 03063

SOO JIN Japan大阪府大阪市旭区森小路2-1-6-2F, FE-ckwang

Postal code: 535-0013

SOO JIN Australia

42A Crimea Street C/O C21841, Parramatta, NSW, 2150

SOO JIN UK/EU

165918 York House, Green Lane West, Preston, Lancashire, UK, PR31NJ

SOO JIN Hong Kong

香港新界屯門 建群街3號 永發工業大樓 11樓D室 李先生